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Terms of Service

Last updated: 2026-06-14.

These terms govern your use of RoomRota, a room-booking service operated by Built-By-Bobby (“we”, “us”), by the community centre or organisation that signs up (“you”, “the Centre”). They are separate from the Terms of Hire between a Centre and the people who book its rooms.

1. What RoomRota is

RoomRota is software that lets the Centre publish a booking page, take bookings, manage recurring hires, and optionally accept card payments. RoomRota is a tool you use to run your own bookings — we are not a party to the hire contract between you and your hirers, and we are not the organiser, owner, or operator of your premises or events.

2. Your responsibilities

You are the data controller for the bookings you collect (we process that data for you as your processor — see our Privacy Policy and the data-processing terms incorporated into it). You are responsible for the accuracy of your pricing and availability, for your own Terms of Hire and Privacy Notice shown to hirers, and for complying with the laws that apply to running your centre.

3. Payments and money

Card payments are optional. If you enable them, they run through your own Stripe account, which you connect during setup and for which you accept Stripe’s Connected Account Agreement directly with Stripe. This means:

  • You are the merchant of record. Payments settle directly to your bank account. RoomRota never holds, receives, or controls your funds.
  • You are responsible for refunds, chargebacks, disputes, and any negative balance on your Stripe account, in accordance with your agreement with Stripe. RoomRota is not liable for these.
  • The non-refundable booking fee and your cancellation policy are set out in your own Terms of Hire and shown to hirers before they pay.

4. Subscription and fees

RoomRota is free to set up and try. Paid plans (currently €30 / month or €300 / year) begin only when you choose to go live. You can cancel at any time with no notice period. For yearly plans, if you cancel we refund the unused whole months, and a 30-day money-back guarantee applies. Fees are exclusive of any VAT that may apply.

5. Availability

We work to keep RoomRota available and backed up, but we provide the service “as is” and do not guarantee uninterrupted availability. We may carry out maintenance and will try to minimise disruption.

6. Your data and ending the service

Your data remains yours. You can export your bookings at any time (CSV) from your admin dashboard. You may close your account at any time; we will delete your data within a reasonable period afterwards, except where we must keep records by law. We may suspend or end an account that misuses the service or does not pay.

7. Our liability

Nothing in these terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for your hirers’ bookings, for payment disputes between you and Stripe or your hirers, or for indirect or consequential loss; and our total liability to you in any 12-month period is limited to the fees you paid us in that period.

8. Changes and governing law

We may update these terms; the “last updated” date shows when, and we will notify you of material changes by email. These terms are governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts.

Questions about these terms: [email protected].